GLG is the world’s insight network. We bring decision makers the insight it takes to get ahead. When leaders need to make informed decisions, GLG provides meaningful connections through our network of 1 million experts, the world’s largest and most varied source of first-hand expertise, with hundreds more recruited daily to tackle tomorrow’s questions. Our clients include thousands of the world’s best businesses, from Fortune 500 corporations to leading tech, professional services, and financial institutions.
GLG provides an unparalleled trusted environment, with an industry-leading compliance framework built on integrity and trust that fuels our clients’ confidence to move forward. Our compliance standards are a major competitive differentiator and key component of our company’s culture.
About the Team
GLG is seeking a Professional Service Firm Team Leader to lead a team of 4-5 Client Solutions professionals in South Korea. The Team Leader will have an opportunity to own a fast-paced business serving Professional Service Firm clients.
Position Responsibilities:
- Lead a team of junior- to mid-level professional towards exceeding business targets (commercial, quality, and service).
- Serve as hands-on support for the team’s opportunities (i.e. scoping, staffing, resourcing, problem solving), delivering excellent client service, and maximizing revenue and market share on all Client opportunities.
- Manage commercial activities by checking/setting priorities, and managing volume across the team.
- Drive continuous service improvement through close coaching, role-modelling and adherence to best practices guidelines and workflows, managing to key leading and lagging indicators (i.e., yield, market share, margins, quality, service, and commercial).
- Maintain relationships with key client users across the Professional Service Firms in South Korea.
- Develop and implement strategy for key accounts in close collaboration with business leaders and the Business Development team.
- Track team performance and create plans to accelerate growth and revenue in the near and medium-term for your book of business.
- Collaborate with leadership to support strategic, operational, and talent initiatives by contributing to problem solving, testing and implementation.
- Champion change and build buy-in for change amongst team. Exemplify GLG leadership and culture in and outside the team.
- Ensure adherence to GLG compliance, standards, and values.
Position Requirements:
- Proven ability to manage and motivate a team of client service professionals
- 5-8 years of client service- or consulting experience, minimum 2 years of direct management experience
- Exposure to consulting firms is a significant plus
- Results-oriented focus and track record of business growth/turnaround
- Ability to thrive in a fast-paced, competitive, and service-oriented work environment
- Excel in a metrics-driven, entrepreneurial, and demanding environment
- Passion for problem solving and delighting clients
- Curious, experimental, adaptive
- Outstanding communication skills and proven ability to engage senior professionals
- Bachelor's degree (required)
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.